Privacy Policy Statement

This privacy policy explains how we collect, use, and protect your information while you interact with our flower shop website in Malaysia.

Personal Data We Collect

We collect information to assist with your floral orders, deliveries, and website experience.

• Information provided through contact forms, including your name, email, and phone number for communication.
• Order details, address and arrangement preferences to fulfil and deliver floral purchases.
• Website usage data, such as your interactions and preferences, to improve the shopping platform.
• Feedback and testimonial information if shared directly to enhance future services.

How We Use Data

Data is processed to deliver orders, respond to requests, and personalise experiences on our site.

• Facilitating complete and accurate order delivery, including communication for address or timing clarification.
• Managing your floral preferences for future purchases or special events as requested.
• Improving website usability and visitor experience by analysing aggregated usage data.
• Conducting support or follow-up communications regarding individual enquiries or service feedback.

Legal Basis of Processing

Your data is processed following Malaysian privacy regulations and your explicit consent.

We collect and use your personal data only when you consent, process orders, respond to requests, or comply with legal obligations. Data is not sold or shared beyond stated purposes.

Sharing Information

We are committed to safeguarding your information and only share when essential for service fulfilment.

• Sharing with delivery partners to ensure bouquets and gifts arrive promptly at your specified address.
• Providing payment processors with required information to securely handle online transactions.
• If required by Malaysian law, sharing limited data with regulatory authorities or for dispute resolution.

Data Security

We secure your information through encryption, access limitations, and ongoing monitoring. All data is stored securely in accordance with Malaysian privacy standards and updated regularly for protection. No online platform is entirely immune to risk, but we take all reasonable steps to minimise unauthorised access, loss, or misuse of personal data.

Your Rights

You have control over your information, including reviewing, correcting, or deleting data.

• Request a copy or correction of the information stored about you at any time.
• Withdraw consent for marketing or data processing without affecting your floral orders.
• Ask us to erase your information if retention is no longer justified.
• Contact us with questions about data handling or privacy concerns.

Cookies and Tracking

The website uses cookies to personalise your floral shopping experience and analyse site performance. Review your choices in our cookie policy.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions, need more details, or want to exercise your rights, please contact us at the addresses below.

Changes to Policy

We may update this privacy policy from time to time. The date below reflects the latest revision.