Cynerophale - Bouquets and floral gifts in Malaysia

Acceptance of Terms

By accessing or using our website, you confirm your agreement to comply with these terms and all relevant Malaysian laws. Continued use implies ongoing acceptance of future updates. If you disagree, please discontinue use.

Definitions

For clarity, certain words in the terms have specific meanings as outlined below.

‘Website’ refers to the floral platform hosted at cynerophale.sbs for browsing, ordering, and contacting our shop.

‘User’ or ‘You’ means anyone accessing, browsing, or interacting with cynerophale.sbs.

‘Services’ denote the provision of bouquets, arrangements, customer support, and delivery as described online.

‘Content’ covers images, text, pricing, and information on the website.

Permitted Use of Service

Our bouquets and website must be used for lawful, personal, or gifting purposes only and comply with local regulations.

Eligibility

You must be at least 18 years old to order or use our services. Customers under 18 should have parental approval.

By ordering, you confirm you meet the required age.

User Responsibilities

Users are expected to provide accurate information and use the site responsibly.

Furnish correct address, contact, and delivery instructions for each bouquet order.

Respect copyright rules relating to images, text, and branding on our site.

Avoid misuse or disruption of any website functionality, order process, or communications platform.

Refrain from sharing false or misleading information in reviews or testimonial submissions.

Prohibited Conduct

Use of our website or service for the following is strictly prohibited:

Uploading, transmitting, or sharing inappropriate, deceptive, or unlawful content.

Attempting to breach website security or access confidential information.

Interfering with website operations or automated service features.

Sending unwarranted commercial messages, spam, or third-party promotions.

Misrepresenting your relationship to the florist or customer experience.

Intellectual Property Rights

All rights for photographs, designs, and written materials on cynerophale.sbs remain with our florist or partners. No content may be copied, redistributed, or used elsewhere without written consent.

User Content Policy

Any testimonials, reviews, or comments become non-exclusive property for display or promotional use.

Your Content Rights and Exceptions

You may request removal of your submitted content by contacting us, and we will evaluate each request consistently.

Privacy Protection and Policy

Your information is handled as described in our Privacy Policy. For full details on collection, use, and safeguarding, please read our separate policy statement.

Read Privacy Policy

Disclaimer and Limitations

Website material is for general use. Flower selection and availability may change based on season and supply.

Important Notice

All floral arrangements, services, and images are presented as examples. Actual bouquets may differ in colour or flower variety depending on supply.

Limitation of Liability

Cynerophale is not liable for incidental, indirect, or unforeseen damages arising from use or delivery of products and services.

Indemnification

You agree to indemnify the florist for all claims or actions resulting from your violation of these terms or website misuse.

Resolving Disputes or Claims

We strive to address concerns promptly. Disputes may be handled through informal negotiation or formal means as necessary.

Arbitration

Arbitration may be used before legal action, according to Malaysian law or as mutually agreed with both parties.

Informal resolution is preferred prior to arbitration.

Online Dispute Platform

If you are not satisfied with our response, online dispute platforms provide another avenue for resolution or mediation.

Read our Disclaimer page

Severability

If any section is found unenforceable, the remainder continues in force to the fullest extent.

Complete Agreement

These terms constitute the entire understanding between user and florist regarding the use of this website and services.

Applicable Laws and Jurisdiction

Malaysian laws govern these terms, and all disputes are subject to Malaysian courts.

Term, Suspension, Termination

We may suspend, restrict, or end site use at our discretion for any violations or at which point you may discontinue using the service.

Modifications

We reserve the right to update these terms at any time. Please review them regularly for new content or requirements.

Contact for Terms and Issues

Contact us with questions or feedback regarding your use of the website or interpretation of terms.

Contact Email: content@cynerophale.sbs

Phone Number: +6019-185 7982

Street Address: Mercu 2, Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia

Terms and Conditions of Use